We want you to be completely satisfied with your purchase from Glam remy hair. If you’re not entirely happy, we’re here to help.
1. Return Eligibility
- Items must be returned within [number of days, e.g., 30 days] of the delivery date.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Certain types of goods (such as perishable items, custom products, and intimate items) are non-returnable.
2. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Sale or clearance items
- Custom or personalized items
- Perishable goods (e.g., food, flowers)
3. Return Process
- Contact Us: To initiate a return, please contact us at [Your Contact Email] with your order number and reason for the return.
- Ship the Item: After your return request is approved, securely pack your item and send it to:
[Your Return Address]
4. Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within [number of days, e.g., 7-10 business days].
5. Exchanges
If you need to exchange an item, please contact us at [Your Contact Email] to discuss your options. Exchanges are subject to stock availability.
6. Return Shipping Costs
- Customers are responsible for paying return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent).
- Shipping costs are non-refundable.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [number of days, e.g., 7 days] of receiving your order. We will arrange for a replacement or refund.
8. Contact Information
For further questions about our returns policy, please contact us at:
[Your Company Name]
Email: [Your Contact Email]
Phone: [Your Contact Number]
Address: [Your Company Address]